Terms of Service

Last updated: 18 October 2026

These terms are an agreement between SRMG Consulting LLP (a limited liability partnership, LLPIN ACR-2574, GSTIN 29AFSFS4534A1ZR), #26/c, IIITB-IC, IIIT Bangalore Innovation Centre, Hosur Road, Electronic City, Bengaluru 560100, Karnataka ("we", "us") and the business that signs up for LeadRad ("the customer", "you"). By ticking "I agree" at sign-up, the person signing up confirms they are at least 18 and may bind that business.

1. The service

1. LeadRad is online software for finding, contacting and following up sales leads by email and WhatsApp, with AI features. We host a private copy of LeadRad for each customer on servers in India.

2. LeadRad is for businesses only, not for personal or household use.

3. We may improve or change features. We will give 30 days' notice before removing a feature you pay for.

2. Accounts and users

1. You choose who may use your account and what each person may see. You are responsible for everything done through your account, and for keeping sign-in details safe.

2. Tell us at once at leadrad@srmgc.in if you suspect someone has misused your account.

3. Trial

1. A new customer may get a free trial, 14 days by default, with 1,000 free AI points. No payment details are needed to start.

2. If you subscribe, your unused free points carry over to your account. Free points have no cash value. If you do not subscribe, they end with the trial. We may set a different trial length or number of free points for a customer.

4. Subscription and payment

1. The subscription is charged monthly in advance, at the price on our price list when you sign up, plus GST. Launch prices stay fixed for 12 months from your sign-up date. After that, or for any later price increase, we give you 30 days' notice.

2. The subscription covers the number of users, the number of your own mailboxes and WhatsApp numbers you can connect, and the monthly allowance of messages sent through LeadRad, as shown on the price list. The mailboxes and WhatsApp numbers are yours; LeadRad connects to them. Extra users, numbers or messages are charged as shown on the price list.

3. Payments are taken through our payment partner (UPI AutoPay, card or netbanking) or by bank transfer. By setting up AutoPay you allow us to charge the subscription each month until you cancel. You can also cancel the mandate yourself through your bank or UPI app.

4. If a payment fails, we remind you. If it stays unpaid: after 7 days, sending messages and AI features pause, while you can still sign in, receive incoming messages, and view and download your data; after 30 days, the account closes, you can only download your data, and your AI points lapse; after 60 days, your data is deleted. Paying before the account closes restores the service.

5. Each payment gets a GST tax invoice, emailed to you and kept in the app.

5. AI points

1. AI features are paid from prepaid AI points. Rs 1 buys 1 point; GST is charged as shown on the invoice. Points stay valid while your subscription is active.

2. Each AI task uses points according to the work done, such as the amount of text processed and the AI model used. The app shows the points each task used and where your points went.

3. Before an AI task runs, the app checks that your balance can cover it. A task your balance cannot cover does not run.

4. You may switch on automatic top-up, with an amount and a trigger level you choose. We notify you at least 24 hours before each automatic charge. You can switch it off at any time.

5. If you use your own AI provider's key, tasks on that provider use no points and that provider bills you under its own terms. If your key stops working, the app may use our AI and charge points; it tells you when this happens.

6. Points are not money, cannot be transferred, and are not refunded in cash, except as set out in the Refund and Cancellation Policy. Unused points lapse when the subscription ends.

6. Your data

1. Your data stays yours. It includes your leads, contacts, messages, files and settings. You give us the right to store and process it only to provide LeadRad, as set out in the Data Processing Terms, which form part of these terms.

2. We do not sell your data and do not use it to train AI models.

3. Our staff do not look at your leads or messages unless you grant access (clause 8), the law requires it, or we need to contain a security incident.

7. Your responsibilities

1. You must have a lawful basis, such as consent where the law requires it, to collect, store and contact every person in your LeadRad account, and must honour requests to stop or to delete.

2. You must follow the laws that apply to your messages, including India's Digital Personal Data Protection Act, 2023, and any rules on unsolicited messages. You must also follow Meta's WhatsApp Business policies and your email provider's rules.

3. You must not use LeadRad to send spam, deceive people, break the law, or harm LeadRad or other customers. You must not host, send or share content that the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 prohibit, including content that is unlawful, defamatory, obscene, infringes others' rights, impersonates anyone, threatens India's security or public order, or contains malicious software. We may remove or disable such content and suspend accounts as the law requires, and we remind users of these rules, and of the consequences of breaking them, at least once every 3 months, and of our rules and privacy policy once a year.

4. AI can make mistakes. You choose how far the AI acts on its own (for example, drafts only or automatic replies), and you are responsible for the messages sent from your account.

8. Support and access to your account

1. Support is available Monday to Saturday, 10 am to 7 pm India time ("working hours"), through the Support tab in the app and at leadrad@srmgc.in. We may reply outside working hours but do not promise to.

2. Our support resources answer first. They see only a technical health summary of your app, not your leads or messages, unless you grant access. Nothing in your app is changed without approval from you or from us.

3. You may grant us time-limited access to your app: view only, view and fix settings, or, in an emergency, act for you (for example, reply to leads or pause a campaign) for up to 24 hours. If you cannot get into the app, the account owner may grant access in writing from the email address or WhatsApp number registered for the account; we act on no other request. While access is on, the app shows a notice; you can end it at any time; every action is logged and visible to you.

4. When we act for you, we act as your agent, in your name, only within the access you grant and on your instructions. An emergency means a situation where you cannot use LeadRad yourself and waiting would harm your business, for example leads left without replies or a campaign that needs to stop or start. Messages go out from your own mailbox and number, and you are responsible for them as if you had sent them yourself. We are liable for our actions if we go beyond the access you granted or fail to act with reasonable care, and clause 13 applies. We will not agree prices, discounts or contracts on your behalf unless you ask us in writing. We will not change billing, users or passwords, or download or delete data, unless you ask in writing.

5. As your host we hold your servers and their keys. We promise to access your data only as these terms allow.

9. WhatsApp and connected services

1. Official WhatsApp numbers use Meta's WhatsApp Business Platform. Meta charges you directly for its messages under its own terms.

2. A personal WhatsApp number linked by QR code is an unofficial, temporary connection. We switch it on only at your request, and only until your official WhatsApp number is connected, for at most 14 days unless we agree a longer period with you. When your official number is connected, LeadRad moves to it and ends the QR session. The QR connection does not use Meta's official platform, has no approval from WhatsApp and may breach WhatsApp's own terms. WARNING: WhatsApp may restrict or permanently ban the number at any time, and you could lose access to it and its chats and contacts. Before linking, you accept these risks separately in the app. You must have each recipient's permission to message them and must honour opt-outs. We keep the session secure and delete it when the connection ends. We give no warranty for it and may switch it off at once for platform or security reasons. You will compensate us for any claim or loss arising from your use of it, except to the extent caused by our own breach or negligence.

3. Mailboxes, Google accounts and other services you connect remain under their providers' terms. Outages or changes by those providers are outside our control.

10. Availability and backups

1. We aim for LeadRad to be available 99.5% of each calendar month. This does not count planned maintenance (announced at least 24 hours ahead and done outside working hours where possible), or failures of services outside our control, such as Meta, email providers, AI model providers or internet outages. If we fall short in a month, you may ask for a service credit within 30 days: 10% of that month's subscription below 99.5%, and 25% below 99%. Credits are set against future invoices and are your only remedy for downtime.

2. We back up each customer's data every day to encrypted storage at a separate location in India.

11. Ownership

1. We own LeadRad, its software, design and brand. You get a non-exclusive, non-transferable right to use it while your subscription or trial is active.

2. As between you and us, the content the AI produces for you is yours.

3. If you send us suggestions, we may use them freely.

12. Ending the service

1. You may cancel at any time from the app. The service runs to the end of the month you have paid for, then the account closes and unused points lapse.

2. We may end the service with 30 days' notice. We may suspend or end it at once if you seriously breach these terms, break the law, or put LeadRad or others at risk. If we end your account because you broke these terms, we refund your unused paid points less any loss you caused us.

3. After the account closes you have 30 days to download your data. Then we delete your copy of LeadRad and its data, including backups. We keep invoices, payment records and the other records listed in the Privacy Policy, section 7, for the periods set out there.

13. Liability

1. To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost business or lost data that a backup could have restored.

2. Our total liability for all claims is limited to the amounts you paid us in the 12 months before the event that caused the claim. This limit does not reduce any refund we owe you.

3. Nothing limits liability that cannot be limited by law.

4. You will compensate us for claims by third parties arising from your messages (including those we send for you under clause 8), your data, a personal WhatsApp number you link (clause 9.2) or your breach of clause 7, except to the extent a claim is caused by our own breach of these terms or our negligence.

14. Changes to these terms

We may update these terms. For changes that matter, we tell you in the app and by email at least 30 days before they take effect, and ask you to accept them in the app. You may postpone accepting until the day they take effect. From that day, you need to accept them to keep using LeadRad, or you may cancel and download your data. Changes in your favour, such as a price cut, and corrections that do not change your rights, apply at once.

15. Law and disputes

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction. Before going to court, we will both try to settle a dispute through good-faith talks and any mediation the law requires. Either of us may still ask a court for urgent relief.

16. Contact

SRMG Consulting LLP, #26/c, IIITB-IC, IIIT Bangalore Innovation Centre, Hosur Road, Electronic City, Bengaluru 560100, Karnataka. Email leadrad@srmgc.in; phone and WhatsApp +91 90194 65108.